Booking Policies

The following conditions apply to accommodation bookings made by you through your usage of www.grovehillhotel.com. Grove Hill Hotel may alter these conditions at any time.

Making a booking

It is your responsibility to review the booking details (including the total price and deposit payable) and submit accurate information when making a booking.

Modifications

It is free to modify. Modifications must be made in advance of the cancellation period to avoid the accommodation provider's late cancellation fees, and in advance of the arrival date in order to avoid the loss of the pre-payment.

Cancellations and Non-Arrivals

-If you have booked the 'Free to Cancel' option then it is free to cancel before the accommodation's late cancellation period. This will result in a refund of your deposit payment (less any already issued cash-back). -If you cancel within the late cancellation period, or do not arrive, your deposit is forfeited and the accommodation may charge for the first night. Late cancellation period starts: 24 hours prior to 12:00 GMT on the arrival date.
-To protect from the possibility of a non-arrival, Grove Hill Hotel may pre-authorise the first night of your stay.

Check In / Check Out

The terms and conditions of Grove Hill Hotel will apply to you from check-in, or in the case of non-arrival.
Check in from: 12:00 GMT (midday) to 20:00 GMT (8pm).
Check in from 20:00 to 22:00 incurs a £10 late check in fee. Check in is not possible after 22:00 GMT
Check out by: 10:00 GMT
Check in after 10:00 GTM incurs a late check out fee.

Please note: Grove Hill Hotel is an independent BnB and check in hours are strictly 11:00 - 22:00. It is not possible to check in outside of these hours.
Check in instructions: At least 30 minutes notice or your arrival time must be provided by calling Grove Hill Hotel prior to arrival.

Privacy Policy

We take your privacy extremely seriously. It is protected through the use of SSL encryption. Contact, booking and payment details will only be used to process your reservation and provide customer service in relation to your reservation. For information about general use of the website, please visit our Privacy Policy.